Refunds and cancellations

As a EatUP member you must reserve and cancel your EatUP meals only through the EatUP Site. It is a breach of your EatUP membership terms if you cancel, change, or request a meal directly with a Merchant. Meals can be reserved starting at 5:00pm local time in the location you select at checkout (“Local Time”) on the evening before the meal will be received. All lunch meals must be reserved by 1:30pm local time and all dinner meals must be reserved by 4:00pm local time on the day when the meal will be received (“Reservation Deadline”). Individual Merchants have the right to set their own order deadlines any time before the standardized Reservation Deadline. If a meal is not booked by the Reservation Deadline, the member will not be eligible to receive a meal on that day. There are no refunds for meals not received or not ordered in time. Meals offered in connection with a EatUP Membership Plan have no specific cash value, and do not rollover to future Membership Cycles if not used, unless otherwise stated by the plan type (defined in Section 2(b) above).If you cancel a lunch meal before 10:30am local time, or a dinner meal before 4:00pm local time, on the weekday the meal would have been received, you will have the opportunity to reserve another meal before 1:30pm for lunch or 4:00pm for dinner on that weekday. If you cancel a lunch meal after 10:30am, or a dinner meal after 4:00pm, on the weekday the meal is to be received, that meal will count toward your total meals allocation for your current Membership Cycle


Generally, our fees (including the fee for your membership and any other fees) are nonrefundable, except that we will provide a refund to members for their current prepaid period in the following circumstance: if your subscription is canceled prior to the end of a period for which you have incurred a charge, due to your relocation, disability or death. In each case we reserve the right to charge a fee to cover the cost of any meals or other services you may have used prior to your cancelation. The current rates that will be charged are 1290 ISK per meal for any meals reserved in Iceland. Any additional discounts or refunds that we may choose to provide are at our sole discretion and do not entitle you to any future discounts or refunds in the future for similar instances.

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